FAQ

FAQs

1. Where is my order?

To find out the status of your order please email contact@thepetlabco.com.

2. How do I cancel my subscription?

To cancel or change your monthly subscription please email contact@thepetlabco.com

3. Do You Do Sample Packs? 

Unfortunately, not at the moment, but we’re working on it! We’re confident both you and your dog will love our products, though, which is why we have our 30-day money back guarantee! If you’re not happy with the product (or your puppy isn’t keen) then just contact our customer service team and send them back to us for a full refund! 

4. Where Are Your Products Made?

They’re made in the US. Denver, Colorado to be precise! 

5. Can Humans Take Them?

Unfortunately not, no.  

6. How Many Chews Come In A Jar?

There are 30 of our chews packed away in one jar. 

7. Do You Have A Store?

We don’t have a retail store as keeping an online-only presence helps us deliver you the best product at the best possible price.  

8. Is My Puppy Too Young?

Our treats are great for dogs of any age, just check the instructions and give your pup the right amount based on their weight! 

9. Are They Safe For Cats?

Our chews are safe for cats please follow the feeding guideline. 

10. Can They Be Used Along Side Glucosamine Supplements?

Our chews have Glucosamine in them already! So there’s no need to double up. But if you’re unsure, check with your vet! 

11. Are They A Soft Or Hard Treat?

A little in between! This means they’re very easy to eat and digest, but also keep your dog’s teeth and gums nice and healthy.